Mengevaluasi Tata Kelola Lembaga Pendidikan Menggunakan Konsep Total Quality Management
DOI:
https://doi.org/10.53091/jhup.v1i1.15Keywords:
Total Quality management, kualitas, pendidikan, proses, pemimpin, komitmenAbstract
Penelitian ini bertujuan untuk menganalisis bagaimana konsep Total Quality Management (TQM) bisa membantu memahami kualitas Tata Kelola sebuah Akademi Kesehatan di Jakarta Selatan. Penelitian ini menggunakan metode kualitatif berupa studi kasus. Pengumpulan data dilakukan dengan cara wawancara terhadap tiga pimpinan Yayasan dan akademi (n=3) Analisis data dilakukan dengan membandingkan hasil wawancara dari tiga responden. Hasil penelitian menunjukkan bahwa TQM cukup efektif meneropong kualitas Lembaga Pendidikan di bidang produk (lulusan), proses, organisasi, pemimpin, dan komitmen anggota.
References
A. S. M. Sohel-Uz-Zaman and U. Anjalin, “Implementing Total Quality Management in Education: Compatibility and Challenges,” Open J. Soc. Sci., vol. 04, no. 11, pp. 207–217, 2016, doi: 10.4236/jss.2016.411017.
A. Pineda, “Total Quality Management in Educational Institutions: Influences on Customer Satisfaction,” Asian J. Manag. Sci. Educ., vol. 2, no. 3, pp. 31–46, 2013, [Online]. Available: http://www.ajmse.leena-luna.co.jp/AJMSEPDFs/Vol.2(3)/AJMSE2013(2.3-04).pdf.
C. Balbo, “Total Quality Management in Secondary Education,” London Metropolitan University, 2012.
T. B. Thapa, “Total Quality Management in Education,” Acad. Voices - A Multidiscip. J., vol. 1, no. 1, 2011, [Online]. Available: https://www.nepjol.info/index.php/AV/article/view/5314.
F. C. Lunenburg, “Total Quality Management Applied to Schools,” Schooling, vol. 1, no. 1, pp. 1–6, 2010, [Online]. Available: http://www.nationalforum.com/Electronic Journal Volumes/Lunenburg, Fred C. Total Quality Management Applied to Schools Schooling V1 N1 2010.pdf.
S. Sulistyorini, “Application of Total Quality Management in Islamic Education: a Case Study of Madrasah Aliyah (MA) Al-Hikmah, Karangmojo, Gunung Kidul, Yogyakarta,” J. eL-Tarbawi, vol. VIII, no. 1, pp. 54–68, 2015, doi: 10.20885/tarbawi.vol8.iss1.art4.
E. Sallis, Total Quality Management in education, 3rd ed. London: Kogan Page Ltd., 2005.
H. Firman, “The Future of Schooling in Indonesia,” J. Int. Coop. Educ., vol. 11, no. 1, pp. 71–84, 2008, [Online]. Available: https://home.hiroshima-u.ac.jp/cice/wp-content/uploads/2014/03/11-1-6.pdf.
M. H. In’airat and A. H. A.- Kassem, “Total Quality Management in Higher Education: A Review,” Int. J. Hum. Resour. Stud., vol. 4, no. 3, p. 294, 2014, doi: 10.5296/ijhrs.v4i3.6368.
R. K. Yin, Case study research: Design and methods, 4th ed. California: Sage, 2009.
A. Zahroh and B. Maunah, “Total quality management (tqm): Sebuah langkah dalam mengedepankan kualitas output melalui sistem kontrol mutu (quality control) sekolah,” Realita, vol. 13, no. 2, pp. 224–234, 2015, [Online]. Available: https://jurnal.stainkediri.ac.id/index.php/realita/article/view/65.
A. Lie, Pendidikan: antara kebijakan dan praksis. Surabaya: Universitas Katolik Widya Mandala, 2015.
A. Chauhan and P. Sharma, “Teacher Education and Total Quality Management ( TQM ),” vol. 2, no. 2, 2015.
